Privacy Policy

1. Information We Collect

Synaptic Sound collects information necessary to provide and improve our artist management services and music content sales. We collect information in the following ways:

1.1. Information You Provide Directly

This includes any information you voluntarily submit to us:

• Account Information: Name, email address, physical address, and phone number when you register for an account, submit an artist profile, or make a purchase.
• Transactional Data: When you buy music or license content, we collect details related to the purchase, including the specific Music Content purchased (AI-generated or human-created) and the type of license acquired. We do not store full credit card numbers; payment processing is handled by a secure third-party processor.
• Communication Data: Information contained in your correspondence with us via contact forms, inquiries, emails, or support channels.
• Artist Profile Data: Information provided by artists for their profiles, which may include biographies, portfolio links, and professional history.

1.2. Automated Information Collection

When you access or use our website and services, we automatically collect:

• Usage Data and Analytics: Information on how you interact with our platform, such as pages viewed, links clicked, time spent on pages, music tracks played or downloaded, and your search queries for content.
• Device and Technical Data: Internet Protocol (IP) address, operating system, browser type, referring website, and device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your preferences, track your use of our site, and manage your shopping cart.

2. How We Use Information

We use the information we collect to operate our business and provide you with tailored services:

• Service Provision and Improvement: To provide and improve our artist management services, process your music content orders, deliver licensed tracks, and send invoices.
• Artist and Collaborator Matching: To connect artists with opportunities and collaborators based on the data in our artist database.
• Personalization: To tailor our platform and promotional content to your interests, such as recommending music content or artists based on your previous activity.
• Marketing and Communications: To communicate about services, updates, opportunities, and promotional offers. You may opt-out of marketing communications at any time.
• Platform Security and Analysis: To analyze and monitor platform performance, detect and prevent fraud, and comply with legal obligations, including verifying license compliance.
• AI Model Improvement (General): We may use aggregated and anonymized usage data (e.g., popular tracks, search trends) to inform the development and refinement of our music content offerings, including the performance of our AI generation tools. This process does not involve the use of your personally identifiable information.

3. Data Protection and Security

We are committed to protecting your data. We implement reasonable and appropriate security measures, including:

• Secure Data Storage and Transmission: Using industry-standard encryption (SSL/TLS) to secure data both in transit and at rest.
• Access Controls and Authentication: Limiting internal access to personal data only to employees who require it to perform their duties.
• Regular Security Assessments: Performing regular audits and testing of our systems to maintain a high level of security.
• Jurisdiction: We comply with applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

4. Data Sharing and Disclosure

We do not sell your personal information for monetary value. We may share information only in the following limited circumstances:

• With Your Explicit Consent: When you direct us to share your information, such as introducing you to a potential collaborator.
• Service Providers: With trusted third-party vendors and partners (e.g., payment processors, hosting providers, analytics services) who assist us in operating our business. These parties are contractually bound by strict confidentiality agreements to use the data only for the purposes we specify.
• Legal Compliance: To comply with legal obligations, court orders, or governmental requests, including to enforce our Terms of Service or to protect the rights, property, or safety of Synaptic Sound, our users, or the public.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company.

5. Your Rights and Choices

You have specific rights regarding your personal information, subject to applicable law:

• Access and Correction: You have the right to access your personal information and request corrections or updates to ensure accuracy.
• Deletion (Right to be Forgotten): You may request the deletion of your personal data. Note that we may retain certain information when required by law or for legitimate business purposes (e.g., maintaining records of transactions and licenses).
• Opt-out of Marketing: You can opt-out of receiving marketing communications from us by following the "unsubscribe" link in those emails or by contacting us directly.
• Complaints: You have the right to file complaints regarding our data handling practices with the relevant privacy authorities in Canada.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact our Privacy Officer at:

Email: info@synapticsound.ca